December 29th, 2008
Successful IT groups are resilient, flexible, and highly responsive to organizational business needs. For many CIOs, this goal appears elusive and completely disconnected from the daily grind of servers, users, downtime, and help desks. Despite the difficulty, CIO success depends on connecting the chaotic, often crisis-driven, IT environment to high-level strategic and business priorities that matter to the broader organization.Linking a tactical IT culture rooted in reaction and response to broader strategic goals is a worthy, if difficult, challenge, which requires understanding the areas of intersection between IT and the business. Despite the obstacles, IT must cross this bridge without disrupting its own operational ability to deliver projects on-time and within budget while still achieving planned scope. To be sure, this balancing act requires careful and delicate choreography!